Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for MediReport 360 using the options provided.
Create a bug
Tell us the problems you're experiencing.
Required fields are marked with an asterisk*
{"xsrfToken":"a0a4a5962d75a3ff1bbaacd17d198c0dd630d57b_lout","branding":{"id":"21","key":"mr360","name":"MediReport Support (Français)","portalBaseUrl":"/servicedesk/customer/portal/21","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/21/5","theme":{"headerBGColor":"#0b518c","headerLinkColor":"#ffffff","headerLinkHoverColor":"#176ab0","headerLinkHoverBGColor":"#176ab0","headerBadgeColor":"#176ab0"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/87f5c985-9f41-440c-8d24-bf9fe6bcd81f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTY5NDI3MS02NGJiLTRlNWEtYjYyNy1mNjEyYTVhYTdiZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg3ZjVjOTg1LTlmNDEtNDQwYy04ZDI0LWJmOWZlNmJjZDgxZiI6WyJyZWFkIl19LCJleHAiOjE3OTEzMzM5MDksIm5iZiI6MTc5MTMzMzMwOX0.aGxplab34E5LkwoDgzPIAj89-trnC_EZ1seCXjyKwno&client=85694271-64bb-4e5a-b627-f612a5aa7bd8&mode=fit","logoId":"87f5c985-9f41-440c-8d24-bf9fe6bcd81f","isLogoAvailable":true,"helpCenterTitle":"Customer Care Center","sharedPortalName":"Medireport Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Customer Care Center","sharedPortalName":"Medireport Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#7499c6","helpCenterTitleColor":"#2b2929","bannerMediaApiUrl":"https://api.media.atlassian.com/file/eb406dd9-83d2-4376-89ed-2f42d0846f2f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTY5NDI3MS02NGJiLTRlNWEtYjYyNy1mNjEyYTVhYTdiZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmViNDA2ZGQ5LTgzZDItNDM3Ni04OWVkLTJmNDJkMDg0NmYyZiI6WyJyZWFkIl19LCJleHAiOjE3OTEzMzM5MDksIm5iZiI6MTc5MTMzMzMwOX0.omjCspULJ9Tt4JSnYHmkmkkNmtDXJwtqK2oSpMfWAho&client=85694271-64bb-4e5a-b627-f612a5aa7bd8&height=300&mode=fit","bannerMediaApiFileId":"eb406dd9-83d2-4376-89ed-2f42d0846f2f","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#396296","topBarTextColor":"#3b3939","hasTopBarBeenSplit":true},"portal":{"id":"21","key":"mr360","projectId":10026,"serviceDeskId":21,"name":"MediReport Support (Français)","description":"<p>Welcome! You can raise a request for MediReport 360 using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/21","onlyPortal":false,"reqTypes":[{"id":"234","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10566,"iconUrl":"https://medireport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[58],"key":""},{"id":"243","name":"Service request","descriptionHtml":"","callToAction":"Service request","introHtml":"<p>Request for out-of-contract service</p>","icon":10469,"iconUrl":"https://medireport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[58],"key":""},{"id":"236","name":"Create a bug","descriptionHtml":"","callToAction":"Create a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10562,"iconUrl":"https://medireport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[58],"key":""},{"id":"237","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10552,"iconUrl":"https://medireport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[58],"key":""},{"id":"231","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10537,"iconUrl":"https://medireport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[58],"key":""},{"id":"235","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10544,"iconUrl":"https://medireport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"277","name":"Demande interne","descriptionHtml":"","callToAction":"Demande interne","introHtml":"<p>Cliquez ici</p>","icon":10566,"iconUrl":"https://medireport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[],"key":""},{"id":"343","name":"Maintenance Préventive","descriptionHtml":"","callToAction":"Maintenance Préventive","introHtml":"<p>Maintenance Préventive</p>","icon":10510,"iconUrl":"https://medireport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"232","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10553,"iconUrl":"https://medireport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""}],"reqGroups":[{"id":58,"name":"General"}],"orderMapping":{"58":[231,236,243,237,234]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a81a9949-3fc2-32da-a2dc-879b00de55b5","appLinkName":"","appLinkUrl":"","spaceKey":"MR360","spaceName":"MediReport 360","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MR360","serviceDeskId":21,"kbLinkDomainURLs":["https://medireport.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":21,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MR360","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTY5NDI3MS02NGJiLTRlNWEtYjYyNy1mNjEyYTVhYTdiZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0yMDI3MDM4NzcwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc5MTMzNDUwOSwibmJmIjoxNzkxMzMzMzA5LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.ByxrdRm5qQXU77a1MvHW454M48dT0hoAaMJgKrF25m4","targetCollection":"upload-user-collection--2027038770","endpointUrl":"https://api.media.atlassian.com","clientId":"85694271-64bb-4e5a-b627-f612a5aa7bd8","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":236,"projectId":10026,"issueType":{"id":"10001","name":"Incident"},"form":{"name":"Create a bug","descriptionHtml":"","callToAction":"Create a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10562,"iconUrl":"https://medireport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please describe what problem is this? When did it occur? What are the symptoms and consequences? Impacted environment? (production, test, etc.)? What actions have you already taken to resolve the problem? (restart, configuration, etc.) Is this a problem that has occurred? If so, have you already reported it to support?","descriptionHtml":"<p>Please describe what problem is this? When did it occur? What are the symptoms and consequences? Impacted environment? (production, test, etc.)? What actions have you already taken to resolve the problem? (restart, configuration, etc.) Is this a problem that has occurred? If so, have you already reported it to support?</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10104","fieldConfigId":"10238","label":"Application blocked?","description":"The software is unusable.","descriptionHtml":"<p>The software is unusable.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10266","label":"Non","selected":false,"children":[]},{"value":"10267","label":"Oui","selected":false,"children":[]}]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10105","fieldConfigId":"10239","label":"GDPR Impact?","description":"Does the ticket impact data security (availability, confidentiality, integrity)?","descriptionHtml":"<p>Does the ticket impact data security (availability, confidentiality, integrity)?</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10268","label":"Oui","selected":false,"children":[]},{"value":"10269","label":"Non","selected":false,"children":[]},{"value":"10270","label":"Ne sais pas","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/21/create/236","requestValidateBaseUrl":"/servicedesk/customer/portal/21/validate/236","calendarParams":{"firstDay":0,"date":"2026-10-07T02:35:09+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a81a9949-3fc2-32da-a2dc-879b00de55b5","appLinkName":"","appLinkUrl":"","spaceKey":"MR360","spaceName":"MediReport 360","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MR360","serviceDeskId":21,"kbLinkDomainURLs":["https://medireport.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTY5NDI3MS02NGJiLTRlNWEtYjYyNy1mNjEyYTVhYTdiZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0yMDI3MDM4NzcwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc5MTMzNDUwOSwibmJmIjoxNzkxMzMzMzA5LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.ByxrdRm5qQXU77a1MvHW454M48dT0hoAaMJgKrF25m4","targetCollection":"upload-user-collection--2027038770","endpointUrl":"https://api.media.atlassian.com","clientId":"85694271-64bb-4e5a-b627-f612a5aa7bd8","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}